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日立空调：领跑2025旺季，服务保障战旗飘扬

福禄装修家居
2025-05-22 16:37

Hitachi Central Air Conditioning Launches '2025 Peak Season Protection Campaign' Hitachi Central Air Conditioning Launches "2025 Peak Season Protection Campaign" to Enhance Service Quality

With the arrival of the scorching summer, air conditioners enter their peak usage season. To further improve service quality, Hitachi Central Air Conditioning initiated the "2025 Peak Season Protection Campaign" on May 20th. To address the various pain points in peak season services, Hitachi's "Jinggong Jingxin" service brand has created a full-process one-stop service and, through the service skills competition in the East China region, inspired the team's determination and confidence to prepare for the peak season, thus marking the beginning of the peak season service protection campaign.

2025 Peak Season Protection Campaign Launch Meeting and Hitachi Jinggong Jingxin Service Skills Competition (Image)

Focusing on Industry Service Pain Points, Creating an Ai Smart Experience

The internal structure of HVAC systems is complex, requiring not only stable and reliable product quality but also quality service guarantees. However, the current central air conditioning industry is facing many pain points, such as slow communication and response speed, cumbersome service processes, and untimely on-site service. Especially during the hot summer, when it's peak time for air conditioner use, the service pressure on manufacturers is high, leading to delayed service status monitoring, low manual efficiency, and backend delays, which result in long service cycles and difficulty in providing timely and high-quality service.

In response, Hitachi Central Air Conditioning actively promotes service transformation towards proactive prevention, creating a full-process one-stop service covering the entire product lifecycle. On one hand, leveraging Hitachi's deep technical accumulation, the company has developed an air conditioner IoT solution, such as predictive maintenance detection. Using deep learning and Hitachi's unique data analysis technology, it remotely monitors the operating data of air conditioner units, establishing a one-to-one exclusive learning model for each air conditioner to achieve high-precision predictive maintenance for issues such as refrigerant leaks and faults in the refrigeration cycle like compressors, pressure reducing valves, and solenoid valves. By preventing problems before they occur, it shortens downtime, reduces commercial losses, and reduces environmental harm caused by refrigerant leaks, contributing to ecological protection and efficient refrigeration.

Full-Process One-Stop Service (Image)

On the other hand, through the support of Ai technology, Hitachi Central Air Conditioning has created an accurate and efficient "Ai Service" system, achieving the timely resolution of user issues. This truly achieves timely calls back, quick on-site service, quick problem-solving, and user satisfaction, continuously upgrading the user experience. The Ai service solution, supported by CSS service system, DSS digital service management center, and Xinfang robot assistant, can realize real-time monitoring of the service process, replacement of manual work by robots, automated task execution, and service quality and efficiency improvement, making central air conditioning service more efficient, intelligent, and convenient, and achieving a comprehensive leap in service experience.

Competitive Practice Promotes Implementation, Winning the Peak Season and Protecting Summer Coolness

For a long time, Hitachi Central Air Conditioning has always adhered to the concept of giving equal importance to products and services. While continuously innovating products, the company also considers the improvement of service standards as an important mission. To ensure the implementation of peak season services, Hitachi Central Air Conditioning's service team jointly signed a peak season protection campaign service commitment and held the Hitachi Jinggong Jingxin Service Skills Competition (East China region) to promote practice through competition, refining the technical level of the service team through simulated combat, and improving the quality of service with craftsmanship.

Hitachi Central Air Conditioning Jinggong Jingxin Service Skills Competition East China Region (Image)

At the same time, to ensure the efficient implementation of service quality, Hitachi Central Air Conditioning mobilized its 139 installation service centers, 2700+ safety service channels across the country, and 700+ installation service units into peak season preparation status. With professional service technology teams, complete service networks, strong parts guarantee, and Solution service solutions, the Hitachi service system can cover the needs of the entire ecosystem, scene, and cycle. Whether it's renovation projects or cleaning and maintenance services, it can bring more considerate services and ensure user peace of mind throughout the process.

Hitachi Solution Service Solution (Image)

"The Peak Season Protection Campaign is a trial stone for testing Hitachi's service quality," said Wang Xuebin, Assistant Vice President of Hisense Hitachi and General Manager of the Marketing Company. "Hitachi always adheres to the attitude of being responsible to users, taking the responsibility of the brand with efficient and timely services during the peak season, and making users feel at ease, comfortable, and warm with 'Jinggong Jingxin'. Service is the foundation linking consumer satisfaction and trust." In the future, Hitachi Central Air Conditioning will continue to uphold the original intention of "Jinggong Jingxin, making service more warm," and continuously promote the upgrade of service quality with more professional, standardized, and lean service standards.